Legal

Terms of sale and refund policy

Last updated: [date]

Draft — not yet reviewed by a lawyer. This terms and refund policy is a working draft. It must be reviewed by a lawyer before the apps go on sale. Items in [square brackets] still need to be filled in.

These terms apply when you download or buy a Neat Once app (Mail Cleanup, Folder Cleanup, Mac Health or Attachment Organizer) from Fearless Move Inc. (“we”, “us”).

Licence

  • Buying an app gives you a personal, non-transferable licence to use it on up to 3 Macs that you own or control.
  • The licence does not expire. It includes one year of updates from the date of purchase. After that the app keeps working; later updates may need a new licence.
  • You may not resell, share or reverse-engineer the app, or remove licence checks.

Free version

Each app can be used for free with the limits described on its page (for example, Mail Cleanup is free for your first 500 emails). Free versions are provided as they are. A licence removes the limits.

Payment

Orders are processed by Polar (polar.sh), our merchant of record, which handles payment, sales tax and invoices. Its terms of sale also apply to your purchase. Prices are shown in US dollars and may change for future purchases.

Refunds

If an app doesn’t work for you, email help@fearlessmove.com within 30 days of purchase with your order number, and we will refund you in full. Polar, our merchant of record, returns the money to your original payment method. A refunded licence stops working.

Automated and AI features

Draft: this section is waiting for a lawyer’s review.

The apps act on your mail and files for you, on rules you set, and some of them on a schedule while you aren’t watching. That is the point of them, and it also means they can get things wrong.

What each app changes

  • Mail Cleanup moves email that matches your rules to your mail account’s Trash, by hand or once a day.
  • Folder Cleanup moves files that match your rules to the Trash or to a folder you choose, and its Organize feature moves files into subfolders.
  • Mac Health moves the items you tick to the Trash. Its “Empty the Trash” option deletes permanently.
  • Attachment Organizer reads your email (it never changes or deletes it), saves copies of documents and receipt emails into your folder, and moves those saved files between folders to keep them sorted. After you approve its first set of moves, later moves happen on their own.

Automatic sorting and AI can be wrong

  • Most features are automatic: they follow fixed rules, such as a sender, a file type or an age. Rules can match more than you meant, for example an email you wanted to keep from a sender you clean.
  • Two features use AI: Folder Cleanup’s “Sort by purpose” and Attachment Organizer’s sorting use Apple Intelligence, the model built into macOS, which runs on your Mac. Attachment Organizer also uses on-device text recognition to read scans. AI and text recognition can misread a document or choose the wrong company, category, date, amount or folder.
  • Mail Cleanup and Mac Health don’t use AI.

What we ask of you

  • Use Preview, and review suggested moves, before running a cleanup or organize, especially the first time and after changing a rule.
  • Keep backups of anything important, for example with Time Machine, and don’t rely on the apps as your only copy of a document.
  • Check that a saved or sorted document is right before you rely on it.

Trash is not a backup

The apps move things to Trash rather than deleting them, except for Mac Health’s “Empty the Trash”. But Trash can still be emptied: by you, by Apple Mail, by macOS, or by your mail provider, some of which empty Trash automatically after a set time, such as 30 days. Once Trash is emptied, items may be gone for good.

Your data stays on your Mac

No app sends your email, files or documents to us or to any cloud AI service. Apple Intelligence and text recognition run on your Mac. The only outside connections are to your own mail provider, to read or move your mail, and, once licence keys are added to the apps, to Polar, to check a key.

Not professional advice

How an app names, sorts or labels a document, including amounts, dates and categories such as “Taxes”, is for your convenience only. It is not tax, legal, accounting or financial advice. Check important documents yourself or with a professional.

No warranty

The apps are provided “as is”, without warranties of any kind, to the extent the law allows. [Lawyer to complete.]

Limitation of liability

To the extent the law allows, our total liability is limited to the amount you paid for the app. [Lawyer to complete, including consumer-law exceptions.]

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. [Lawyer to confirm.]

Contact

Fearless Move Inc., 320 Matheson Blvd W, Mississauga, ON L5R 0H2, Canada. Email: help@fearlessmove.com.